Read both sides

Sent, authorised, received and credited can describe different steps. Record the exact wording shown by each service.

Keep the reference

The transaction identifier, amount, currency and time help support teams identify the event. Do not include full credentials or unnecessary identity documents.

Avoid duplicate attempts

An unrefreshed page does not establish that a payment failed. Check the provider’s status and support information before trying again.

Separate processing from approval

A merchant may complete an internal review before initiating a payment. Ask which stage is pending and which service is responsible.