Find the official process

Use the verified website or app and read which documents may be requested. Avoid sending sensitive files through an unsolicited chat or message.

Understand ownership rules

An account, payment method and withdrawal destination may need to belong to the same person. Read the relevant terms rather than guessing how a shared payment instrument will be treated.

Keep requests in context

A legitimate verification request should explain its purpose and the secure submission route. Never share account passwords or one-time sign-in codes.

Track the request

Record when information was submitted and retain the case reference. If a request changes, ask support to explain why through the official channel.